REFUND & SUBSCRIPTION POLICY

1. About this Policy

This document is issued by AVDAUSON HEALTHTECH PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 (the "Company", "we", "us" or "our"). The Company owns and operates the "Aarog" / "Aarog Health Records" mobile applications and the website www.aaroghealthrecords.com (together, "Aarog"). "Aarog" is a brand of the Company and is not a separate legal entity.

Aarog is currently free to use. This Policy explains how paid Aarog subscriptions will work if we offer them, how to cancel, and when you can get a refund. It should be read with our Terms of Use. Nothing in this Policy limits your rights under the Consumer Protection Act, 2019 or any other law.

2. Plans and prices

Before you pay, we show you the plan, what it includes, the price, applicable taxes (including GST) and the billing period. You confirm each purchase through a clear action; we never record a purchase automatically. We will send you a tax invoice for every payment made to us directly. Purchases through the App Store or Google Play are invoiced by the store.

3. Free trials

If we offer a free trial, we will tell you before it starts how long it lasts, what it will cost afterwards and how to cancel. We (or Apple or Google, for store purchases) will remind you at least 24 hours before a trial turns into a paid plan. If you cancel before the trial ends, you will not be charged.

4. Auto-renewal

A subscription renews automatically only if you choose auto-renewal. We (or Apple or Google, for store purchases) will remind you at least 3 days before each renewal, with the amount and date. If we change the price of your plan, we will tell you at least 15 days before the new price applies, and you can cancel before then.

5. How to cancel

• Bought in the App Store: iPhone Settings > your name > Subscriptions > Aarog.
• Bought in Google Play: Play Store > Profile > Payments & subscriptions > Subscriptions > Aarog.
• Bought directly from us: Aarog app > Settings > Subscription > Cancel, or write to support@aaroghealthrecords.com.

Cancelling stops the next renewal. You keep access to paid features until the end of the period you have paid for. Deleting your Aarog account does not cancel a store subscription, so please cancel it in the store first.

6. When you will get a refund

We will refund you in full if:

• you were charged twice or more for the same subscription;
• you were charged because of a billing error on our side;
• a charge was made without your authorisation (after we verify it);
• the paid service could not be provided because of a technical problem on our side that we could not fix within a reasonable time; or
• we remove a paid feature during your subscription (pro-rata refund for the remaining period, on request).

7. When a refund is not usually given

Unless the law requires otherwise, we do not usually refund a subscription period that has already been substantially used, or a purchase made by mistake that you did not report within 7 days.

8. App Store and Google Play purchases

For purchases made through the Apple App Store or Google Play, refunds are processed by Apple or Google under their own rules, and we cannot approve or reject them ourselves. You can request a refund from Apple at reportaproblem.apple.com, or from Google Play through your order history. If you believe you are entitled to a refund under section 6 and the store declines it, please contact our Grievance Officer and we will help.

9. How refunds are paid

Refunds for payments made directly to us are paid to the original payment method within 7 working days of approval. Your bank or card provider may take additional time to credit the amount.

10. How to ask for a refund

Write to support@aaroghealthrecords.com with your registered mobile number, the date and amount of the payment, and the reason. We will acknowledge your request within 24 hours and decide within 15 days.

11. Changes to this Policy

We may update this Policy. Changes will not affect a subscription period you have already paid for.

Grievance Officer and contact

If you have a question, complaint or request about this document or about your personal data, please contact our Grievance Officer:

• Name: Mr. Arpan Gupta
• Designation: Grievance Officer, AVDAUSON HEALTHTECH PRIVATE LIMITED
• Email: support@aaroghealthrecords.com (please write "Grievance" in the subject line)
• Phone: +91 98781 23696 (Monday to Saturday, 10:00 a.m. to 6:00 p.m. IST, except public holidays)
• Registered office: AVDAUSON HEALTHTECH PRIVATE LIMITED, 206, Tower 6, Millenium Garden, Zirakpur, Punjab 140603, India

How we handle your grievance. We will acknowledge your grievance within 24 hours and give you a ticket number. We will resolve it within 15 days of receipt. If a law that applies to your grievance sets a shorter period, we will follow that period. If we need more information from you, we will ask within 3 working days.

If you are not satisfied. You may ask for a review by our founder, Mr. Anurag Verma, by writing to support@aaroghealthrecords.com with "Review request" in the subject line. After using this grievance mechanism, you may approach the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, once the relevant provisions are in force. You may also use any other remedy available to you under law, including the Consumer Disputes Redressal Commissions.

Our full Grievance Redressal Policy is available at www.aaroghealthrecords.com/grievance.