ACCOUNT DELETION POLICY
Version 2.1 · Effective from 11.10.2026 · Last updated 11.10.2026
1. About this Policy
This document is issued by AVDAUSON HEALTHTECH PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, (the "Company", "we", "us" or "our"). The Company owns and operates the "Aarog" / "Aarog Health Records" mobile applications and the website www.aaroghealthrecords.com (together, "Aarog"). "Aarog" is a brand of the Company and is not a separate legal entity.
You can delete your Aarog account at any time, for free. This Policy explains how to do it, what we delete, what we keep and for how long. It should be read with our Privacy Notice and Data Retention Policy.
2. How to delete your account
- In the app: Settings > Account > Delete account.
- Without the app: www.aaroghealthrecords.com/delete-account – enter your registered mobile number and confirm with the OTP.
- By email: write to support@aaroghealthrecords.com from your registered email address with the subject "Delete my account".
We confirm every request with an OTP sent to your registered mobile number or email, so that no one else can delete your account. We will not ask for more information than we need to confirm it is you.
3. Who can ask
- You, for your own account.
- A parent or guardian, for a child's profile they manage.
- Your nominee, or your legal representative after your death or if you become unable to act, on providing reasonable proof (for example, a death certificate, or a guardianship order or power of attorney).
4. Before you delete
Please download any records you want to keep: Settings > Privacy > Export (PDF or ZIP). Once deletion is complete, your records cannot be recovered.
5. What happens and when
| When | What happens |
|---|---|
| Immediately | You are signed out on all devices. All shared links and Doctor QR codes are revoked. Reminders stop. |
| Within 24 hours | We confirm by SMS or email that your request has been received, with a reference number. |
| Within 30 days | We erase from our live systems your account, health records, AI results, reminders, Medical ID, emergency contacts and the family profiles that only you manage, and we instruct our service providers (including our AI provider) to delete their copies. We confirm when this is done. |
| Within 90 days | Your data is overwritten in our encrypted backups. |
6. What we keep, and why
We keep only what the law requires, securely and for no other purpose:
| Data | Kept for | Why |
|---|---|---|
| Invoices and payment records | 8 financial years | Companies Act, 2013 and GST law |
| Security and audit logs | 1 year from creation | CERT-In Directions and the Digital Personal Data Protection Rules, 2025 |
| Consent and grievance records | 3 years | To show what you agreed to and how we handled your requests |
| Data under a legal hold | Until the matter ends | Court orders, lawful requests or legal claims |
7. Family profiles
- If another person co-manages a family profile, it stays with them.
- Adult family members who consented are told and can take over their own profile.
- A child's profile is deleted unless the other parent or guardian co-manages it.
8. Subscriptions
Deleting your account does not cancel a subscription bought through the Apple App Store or Google Play. Please cancel it in the store first. Refunds are covered by our Refund & Subscription Policy and the store's rules.
9. When we may delay deletion
We may delay deletion only if we cannot confirm that the request comes from you, or if there is an active investigation, court order or legal claim that requires us to keep specific data. In that case we will restrict use of your data instead of refusing your request, tell you the reason in writing where the law allows, and complete the deletion as soon as the reason ends.
10. Deleting individual records
You do not have to delete your whole account to remove information. You can delete any individual record, family profile, AI result or reminder at any time in the app. It is erased from our live systems within 30 days and from backups within 90 days.
11. Changes to this Policy
We may update this Policy. We will tell you in the app at least 15 days before a material change takes effect.
Grievance Officer and contact
If you have a question, complaint or request about this document or about your personal data, please contact our Grievance Officer:
- Name: Mr. Arpan Gupta
- Designation: Grievance Officer, AVDAUSON HEALTHTECH PRIVATE LIMITED
- Email: support@aaroghealthrecords.com (please write "Grievance" in the subject line)
- Phone: +91 98781 23696 (Monday to Saturday, 10:00 a.m. to 6:00 p.m. IST, except public holidays)
- Registered office: AVDAUSON HEALTHTECH PRIVATE LIMITED, 206, Tower 6, Millenium Garden, Zirakpur, Punjab 140603, India
How we handle your grievance. We will acknowledge your grievance within 24 hours and give you a ticket number. We will resolve it within 15 days of receipt. If a law that applies to your grievance sets a shorter period, we will follow that period. If we need more information from you, we will ask within 3 working days.
If you are not satisfied. You may ask for a review by our founder, Mr. Anurag Verma, by writing to support@aaroghealthrecords.com with "Review request" in the subject line. After using this grievance mechanism, you may approach the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, once the relevant provisions are in force. You may also use any other remedy available to you under law, including the Consumer Disputes Redressal Commissions.
Our full Grievance Redressal Policy is available at www.aaroghealthrecords.com/grievance.
Questions about this policy? Contact us.